Each item is stated with price including VAT. In the shopping cart you can see the total price including all fees, VAT, shipping and payment. We reserve the right to change prices due to price changes from suppliers, printing errors in the price list and errors in prices due to incorrect information and reserve the right to adjust the price. When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address. If there is any error in the order confirmation, you must contact us immediately via e-mail to email@example.com. make your item after we have registered payment in our account.
When ordering finished jewelry that is in stock, it takes about 1-2 days to pack and send the jewelry to you (can be long at high pressure).
Resin jewelery to be manufactured after your order is ready for delivery within 3 weeks.
The actual delivery takes 1-3 days.
If an item has a different delivery time, it is stated next to each item.
You will receive an email when we have packed ready and sent your order.
With us you can pay by credit card Visa, MasterCard, Maestro or Klarna Checkout.
Klarna Checkout offers you the most common payment methods. Invoice 14 days, installment payment at own rate, direct payment via bank or card payment.
Read Klarna's own terms here: http://cdn.klarna.com/1.0/shared/content/legal/terms/Klarna/sv_se/checkout
Shipping and delivery
We have a fixed shipping cost of SEK 39.
All goods are sent as a traceable goods letter with PostNord.
You will receive a shipment number when we have sent your package so you can track it on PostNord.se or via their app.
Goods letter 1st class
To your mailbox or door
Delivery time: 1 weekday *.
The package is distributed in your mailbox.
If the package does not fit in the mailbox, it is delivered at your door or in a bag on the outside of your mailbox. You will be notified when delivery at the door or in a bag on the box is completed.
* For some areas delivery takes 2 days.
If an item has a different delivery time, it is stated next to the respective item. Should delays in delivery occur (without us notifying you of a longer delivery time), please contact us at e-mail address: firstname.lastname@example.org has investigated what may have gone wrong. Expect a handling time of 14 days. We do not credit products that are lost or damaged at the post office.
If you have not picked up your package from an agent (is about 14 days), goods are returned to us. For all packages that are not redeemed, we reserve the right to charge you costs for return shipping, handling fee and handling fee, currently SEK 200
Right of withdrawal
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge. You must always contact us for an approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered. How do you proceed with a complaint? Any errors and defects must always be reported to email@example.com where you state your name, address, e-mail address, order number and a description of the error. If we are unable to rectify the fault or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints. We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
The colors of the product images may differ in color from computer and reality. All computer screens have different resolution and color reproduction, which makes it impossible to get the exact color displayed on the screen. However, we try to expose them as best we can. We are happy to answer your questions regarding colors / sizes if you feel unsure. We reserve the right to make printing errors and final sales of products.
When you become a customer with us (does not apply to guest customers), your customer information is saved in our system, in this way you can easily log in and see the status of your order, and easily access them the next time you order something. We will not have access to your password.
If you want to use any of your rights, please contact us via e-mail customer service @ flufluse. If you want to submit a complaint to the Data Inspectorate, you need to contact them.
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