Terms of purchase


Each item is stated with price including VAT. In the shopping cart you can see the total price including all fees, VAT, shipping and payment. We reserve the right to change prices due to price changes from suppliers, printing errors in the price list and errors in prices due to incorrect information and reserve the right to adjust the price. When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address. If there is any error in the order confirmation, you must contact us immediately via e-mail to kundservice@fluflu.se. make your item after we have registered payment in our account.
When ordering finished jewelry that is in stock, it takes about 1-2 days to pack and send the jewelry to you (can be long at high pressure).
Resin jewelery to be manufactured after your order is ready for delivery within 3 weeks.
The actual delivery takes 1-3 days.
If an item has a different delivery time, it is stated next to the respective item.
You will receive an email when we have packed ready and sent your order.


With us you can pay by credit card Visa, MasterCard, Maestro or Klarna Checkout.

Klarna Checkout offers you the most common payment methods. Invoice 14 days, installment payment at own rate, direct payment via bank or card payment.

Read Klarna's own terms here: http://cdn.klarna.com/1.0/shared/content/legal/terms/Klarna/sv_se/checkout

Shipping and delivery

We have a fixed shipping cost of SEK 39.
All goods are sent as a traceable consignment note with PostNord.
You will receive a shipping number when we have sent your package so you can track it on PostNord.se or via their app.
's information, it usually takes 1-2 working days to deliver letters and packages, but sometimes things happen along the way that make them unable to deliver on time.

If an item has deviating delivery time, it is stated for each item. Should delays in delivery occur (without us notifying you of a longer delivery time), please contact us at e-mail address: kundservice@fluflu.se has investigated what may have gone wrong. Expect a handling time of 14 days. We do not credit products that are lost or damaged at the post office.

Uncollected packages

If you have not picked up your package from an agent (is about 14 days), goods are returned to us. For all packages that are not redeemed, we reserve the right to charge you costs for return shipping, handling fee and handling fee, currently SEK 200

Right of withdrawal

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
When exercising your right of withdrawal: You must state that you regret it. The message must be sent to us kundservice@fluflu.se. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated. You should return the products to us immediately and at the latest within the legal 14 days after the cancellation notice. You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging. On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when used or damaged product.
The right of withdrawal does not apply to: Specially manufactured product, which has been tailor-made for you or has a clear personal touch to your wishes. For more about the statutory right of withdrawal, see here .

Complaints and complaints

We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge. You must always contact us for an approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered. How do you proceed with a complaint? Any errors and defects must always be reported to reklamation@fluflu.se where you state your name, address, e-mail address, order number and a description of the error. If we are unable to rectify the error or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints. We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.

Product images

The colors of the product images may differ in color from computer and reality. All computer screens have different resolution and color reproduction, which makes it impossible to get the exact color displayed on the screen. However, we try to expose them as best we can. We are happy to answer your questions regarding colors / sizes if you feel unsure. We reserve the right to make printing errors and final sales of products. our system, this way you can easily log in and see the status of your order, and easily access them the next time you order something. We will not have access to your password.

Who has access to your information?
Suppliers of IT security, IT operations services, communication services, marketing services, accounting services, suppliers to handle the transport of your ordered goods. Your information will not be transferred or sold to third parties for advertising purposes!

What rights do you have over your data?
Right to information : You can request a copy of the personal data we have about you. Right to correction : We want to ensure that your information is updated and correctly. You can request that your information be corrected or deleted if you believe it is incorrect. Right to delete : You can request that we delete your personal data. We may not delete information that the law requires us to keep. Withdraw consent : You can withdraw your consent to share your information or to receive marketing / mailings at any time. Either by unsubscribing from the message or contacting us by e-mail. t4>
How can you exercise your rights?

If you want to use any of your rights, please contact us via e-mail kundservice@fluflu.se. If you want to submit a complaint to the Data Inspectorate, you need to contact them.

Cookie information:

On our website we use so-calledcookies to improve your website search, our services and our website A cookie is a text file sent from our web server and stored on your browser or device. We also use cookies for overall analytical information regarding your use of our website and to save functional settings. You have the opportunity to change the settings in your browser for the use and scope of cookies. Examples of such adjustments are blocking all cookies or deleting cookies when you close your browser.
We also use cookies for overall analytical information regarding your use of our website and to save functional settings.

If you do not accept the use of cookies, you can turn off cookies in your browser's security settings. You can also set the browser so that you get a question every time our website tries to place a cookie on your device. Previously stored cookies can also be deleted through the browser. See the browser's help pages for more information. Furthermore, you can delete cookies manually from your hard drive at any time. If you choose not to accept cookies, the functionality will be limited on our websites, e.g. the shopping basket's functionality will be affected so that it is not possible to make a purchase.

There are two types of cookies: 1) a permanent cookie that remains on the visitor's device for a certain period of time; 2) a session cookie that is temporarily stored in the device's memory while a visitor is inside a web page. Session cookies disappear when you close your browser.